Andrea Micheletti, Biomedical engineer, was born in 1978; after a M.Sc. in Biomedical Engineering (Politecnico of Milan – 2003) he started his collaboration with the Center for advanced technology in health and wellbeing (IRCCS Ospedale San Raffaele) being involved in different European, national and local research projects (among others FP6 PIPS “Personalized Information Platform for Life & Health Services” and FP7 MASTER “Managing Assurance, Security and Trust for Services”). Particularly he worked on the following aspects: business process analysis and re-engineering, risk analysis and management, case studies definition, requirements specification, prototypes implementation support, demonstrators validation & (end-users) evaluation. Since 2011 he is in staff to the San Raffaele Hospital Medical Direction – Quality dept. working on performances and outcomes evaluation, quality monitoring (dashboard of indicators), healthcare process analysis, risk analysis, Plan-Do-Check-Act cycle application to business processes and quality certification.